Dear Chad, sorry to see your review. After reviewing the case, we’d like to clarify that you are a distributor, not the end user. You received the dealer price under our wholesale warranty terms. Once you reported your customer’s issue, we immediately provided troubleshooting and repair guidance. The issue is minor and fully repairable — in rare cases, insulation foam may expand under high temperature and restrict airflow, triggering an overheat alert. The simple fix is to remove some of foam behind the chiller. To assist you, we offered two fair options: 1.$150 service compensation for local repair, or 2.Return and refund under safe packaging, with return freight covered by you, since the product is repairable and not eligible for a manufacturer-paid return. As manufacturer, we’ve fully taken our responsibility. But as a distributor, you also share the service duties and risks that come with your profits. Long-term cooperation must be based on fairness and shared responsibility.